1. Introduction

Welcome to Swapo. These Terms and Conditions provide the legal framework for using our platform, functioning as a technical intermediary between buyers and sellers in the Kingdom of Saudi Arabia.

2. Definitions

• Platform: The Swapo application and website.
• User: Any individual or entity (buyer or seller) using the platform.

3. Terms of Use

By using the platform, you fully agree to all these terms. You must be at least 18 years old (or have legal guardian consent) to create an account and engage in buying and selling.

4. User Accounts

You are fully responsible for maintaining the confidentiality of your account information. Swapo reserves the right to suspend, restrict, or terminate any account that violates these terms, misuses the platform, or is suspected of fraudulent activity, without prior notice or compensation.

5. Payment System (Escrow)

All payments are processed through third-party electronic payment gateways. The platform provides an Escrow service, holding the paid amount which is only transferred to the seller after the buyer confirms receiving the product as described, according to the platform's specified timeframe.

6. Fees & Commissions

The platform applies fees and commissions to successful sales, clearly disclosed to the user before confirming the transaction. Swapo reserves the right to modify these commissions at any time with notification to users.

7. Shipping & Delivery

Product shipping services are provided through registered third-party providers. The platform bears no responsibility for any delays, damage, or loss of shipments; this remains the liability of the shipping service provider.

8. Dispute Policy

In case of a dispute between a buyer and a seller, Swapo provides a technical mechanism for amicable resolution. Platform decisions in this regard are purely regulatory aimed at ensuring a safe environment, and are NOT judicial rulings. Parties always have the right to resort to Saudi courts as the competent authority to resolve disputes.

9. Refund Policy

The refund policy is subject to statutory periods and product conditions. Sellers must adhere to the Ministry of Commerce regulations regarding returns and exchanges. For individual peer-to-peer transactions, buyers accept the product "as is" based on the seller's description.

10. Limitation of Liability

Swapo is strictly an electronic intermediary only and does not guarantee the quality of displayed products, their conformity to description, or their legal tradability. Full responsibility lies exclusively with the seller. The platform bears no direct or indirect damages resulting from its services.

12. Legal Protection

All intellectual property rights, including trademarks, designs, and software belonging to Swapo, are reserved. Copying or exploiting any part of the platform without prior written permission is prohibited.

13. Modifications

The platform reserves the right to modify or update these terms and conditions at any time. Your continued use of the platform following any modifications constitutes your explicit acceptance of the latest version of the terms.

14. Governing Law

These terms and policies are governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia. In the event of any legal dispute relating to these terms, exclusive jurisdiction shall belong to the courts of Saudi Arabia.